Damien

5 min

Damien, Account Manager: "At Libeo, words are aligned with actions"

Damien is an Account Manager. His mission: build customer loyalty and satisfaction by making their lives easier. His work ethic? Damien is a team player: he thrives in workspaces that allow him to connect to other people and believe in the power of teams, like Libeo.

Damien Logie

Damien Logie • Libeo

Published on | Updated on

Damien, how did your path cross with Libeo?

I worked for a few years in Customer Relations in the mobility sector. As part of my Master's degree in intra- and entrepreneurship, I join a work/study program at MAN Truck & Bus France. Then, I joined a startup that specialised in car-sharing. After a while, I wanted to explore new horizons, especially in the finance and tech sector, which had always piqued my interest. And Libeo quickly stand out from other players! I was convinced by the human dimension, the energy and passion of the people I met, and the very high added value of the company's project.

Did the reality live up to your expectations?

At Libeo, words are aligned with actions. There are no false promises. From day one, I felt I was part of a powerful team: constantly growing but never losing touch with its simplicity and friendliness. Everyone was approachable, regardless of experiences and background. We're aiming for the same goal, so it's all hands on deck: people give their best and help each other reach their ambition. This energy is still present today, and I feel it's our greatest strength. The additional power of Libeo is that it allows you to give free rein to your creativity and ideas. To feel listened to and supported is very engaging. And, of course, growing in this culture pushes you to give it all, be resourceful, propose new projects and constantly improve what you do. 

What qualities do you think are needed to succeed in your job?

Empathy and listening skills are essential for a successful customer relationship. It's all the more important when, like Libeo, you have a close relationship with your users. We co-build our solutions and systematically develop new features with them. Our role is to be attentive to our customers' feedback: listen to what works for them and what doesn't, and understand their expectations. Then, we share all this with our Tech and Product teams.

It's also important to know how to manage pressure and anticipate tensions. My advice: be didactic, show patience and calm. When facing complicated situations, whether technical or interpersonal, you need to be able to keep your cool and take a step back.

And finally, you need to show adaptability and be willing to learn something new every day. At Libeo, things evolve quickly: you need to be proactive, look for further information and understand new features. That's how you help your customers find answers to their challenges. 

How do you see the future at Libeo?

Later on, I would like to manage a team to pass on my skills and passion. I really believe in the power of the collective and being able to share with others is key to my development. During my experience at MAN Truck & Bus France, the Head of Sales took a big part in my training. He was like a mentor to me, so I would like to show the same leadership: supporting others and giving them confidence and the desire to learn continuously. 

Meet the team:

You want to join a fast-growing yet team-oriented Fintech? Visit our Career page.

facebookIcontwitterIconlinkedInIcon

You will also like

Libeo at AccountEx North Summit

3 Most Frequently asked questions to Libeo at AccountEx North Summit

We had a blast at the Accountex North 2022 Summit, and it was great to see so many people excited about Libeo! It was so inspiring to hear about our customers work and to meet the amazing people who support them.

4 min

Libeo Partner logo

Launching Libeo’s Partner Programme

Community is important to Libeo. We're a company that believes in the power of shared knowledge, and our community is one of the ways we help you take your practice to the next level. As a Libeo Partner, you'll get access to dedicated support, product insights and exclusive content. You'll also have the opportunity to join our network of practitioners who are passionate about helping their clients.

3 min

future of work

The Future of Work - By Pierre Dutaret

Digital is completely transforming the way people work across the globe and allowing people to become more interconnected. Machine automation takes away the stresses attached to manual labour and boosts productivity, increasing the value of an employee's output. Equally, automation outsources repetitive, time-consuming tasks, enabling employees to adapt and spend time on the things that matter.

2 min

logo
logo

Libeo is registered by ACPR (Prudential Control and Resolution Authority) under the number 844679068 (approval can be consulted in the Register of Financial Agents – www.regafi.fr) as a payment services agent of the electronic money institution Treezor. Treezor, registered in the Paris Trade and Companies Register under number 807465059, whose registered office is located at 33 avenue de Wagram, 75017 Paris, acting as an electronic money institution within the meaning of Article L.525-1 of the French Monetary and Financial Code and approved by ACPR (Prudential Control and Resolution Authority), is located at 4 Place de Budapest CS 92459 75336 Paris Cedex 09 as an electronic money institution under number 16798, approval which can be consulted on the ACPR website in the Register of Financial Agents (REGAFI): www.regafi.fr.

logobanque-de-france_logo-white
fnfe_logo-white
bnp-paribas_logo-whitedocaposte_logo-whitelogo
appStoregoogleplay